Help Desk

What’s New?

Forward email logo Forwarding your Email automatically to another email address can be useful when you are going away on vacation or using a different email address. Follow the link for more information. www.kellogg.edu/helpdesk/forward
Ellucian Go image Ellucian Go helps you stay connected to your college or university like never before. You’ll have access to great features that make your campus experience more effective, more efficient, and more fun. Follow the link for more information: www.kellogg.edu/helpdesk/mobile/
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Ensemble Video is a powerful online video platform for Kellogg Community College. Use Ensemble Video to enhance teaching, learning and communication across the institution. You can also use Ensemble Video to excite visitors, recruit students and promote KCC while managing all your media in an easy to use video library. Follow the link for more information: www.kellogg.edu/helpdesk/employee/ensemble/
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Click image to download the pdf file

Self-Service – New Student Interactive Demo Sessions – There will be two sessions to demonstrate the new Self Service/Student Planning systems (academic planning, registration, and Financial Aid).  They will be held on Wednesday, January 13 from 2 – 3:30 pm and Thursday, January 14th from 10 – 11:30 am in the Professional Development Center (PDC).  All employees are welcome! Click here to download a helpful hints guide.

Have a technology emergency?

After-hours Emergencies: The Help Desk is only able to offer after-hours support for emergencies, such as campus network outages and assisting with technology issues that prevent a class from running. Employees may submit a ‘Priority 1’ work order  and someone will contact you shortly if it is an emergency.

After-hours non-emergencies can be reported 24 hours a day seven days a week via our voice mail or email services. Simply leave the message with the spelling of your name, your KCC ID number, and a return phone number and we will get back to you in the order the messages are receive. Fill out the contact form.